Sales Represenatative with social media experience

Fresh Naija Jobs

Lekki, Lagos, NG · On-site · Full-time

From NGN 250,000 per month

About the role

About the Role We are seeking a smart, articulate, and well-organised individual to manage the company's day-to-day social media activities while supporting customer service and other business operations. This is a hands-on, in-person role for someone who writes exceptionally well, communicates confidently, understands social media, and is willing to learn the business beyond content creation. The ideal candidate should be comfortable engaging customers, responding to enquiries, and supporting daily administrative and operational activities. Key Responsibilities - Manage the company's social media pages and maintain an active online presence. - Create and publish engaging content, captions, updates, and promotional posts. - Respond promptly and professionally to comments, direct messages, and customer enquiries. - Attend to customers across phone, WhatsApp, social media, and other communication channels. - Follow up on customer enquiries and support the conversion of prospects into customers. - Learn the company's products, services, processes, and customer needs to provide accurate information. - Support daily administrative and operational activities as required. - Maintain proper records of customer enquiries, feedback, and follow-ups. - Monitor social media engagement and identify opportunities to improve visibility and customer interaction. - Communicate customer feedback and recurring issues to management. - Ensure all written and verbal communication reflects the company's brand and professional standards. Requirements - Excellent written and spoken English with strong communication and interpersonal skills. - Strong writing skills, including the ability to create clear, engaging, and error-free content. - Basic to intermediate experience managing social media pages for a business or brand. - Good understanding of social media platforms and online customer engagement. - Customer service experience is an advantage. - Smart, presentable, organised, proactive, and willing to learn. - Ability to multitask and manage social media, customer enquiries, and other assigned duties. - Good attention to detail and the ability to communicate professionally with different types of customers. - Must be comfortable working onsite in Lekki, Monday to Saturday.

Requirements

0 years minimum experience
Bachelors or higher
Customer service
Sales prospecting
Negotiation
CRM
Product knowledge
Content creation
Communication
Social media management
Copywriting
Campaign planning
Analytics
SEO
Degree

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